Patient Survey 2022

We are inviting all patients of Maple surgery to provide feedback on the services offered by the practice. It is important for us to see what patients are happy with and what we can improve on so we would appreciate it if you could take the time to complete this short survey:




Thank you for your Continuing Support

Staff at our practice are working extremely hard and doing their best to make sure patients are safe whilst still offering first class patient care.

Over the last 2 years, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services.

This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.

A majority of our Doctor and Advanced Nurse Practitioner appointments are now conducted on the telephone in the first instance, with patients being invited in to see the clinician face to face if there is a clinical need to do so. We do understand that some patients prefer to be able to see a clinician in the surgery rather than on the phone so we have now started offering some face to face appointments that can be booked in advance.

We have a wide range of highly trained staff working at the surgery, including doctors, advanced nurse practitioners, nurses, pharmicists, phyiotherapists, social prescribers and healthcare assistants who work together to provide the best medical care we can to our patients.

Whether your appointment is over the telephone or in person, patients will always receive the same high quality standard of care from our parctice team. 

Maple surgery has recently had periods of remote only GP appointments at intermittent times due to the effects of the covid 19 pandemic .We would like to apologise to our patients and would like to reassure you that we are working hard at all times to ensure that patient care is uninterrupted .

If you are offered a telephone only appointment and a clinician feels that you do need to be examined please be assured that we will direct you to the appropriate medical care for your needs , this could be a future pre bookable appointment at the surgery face to face , or at another venue if you need to be examined more urgently .

The team at Maple would like to thank you for your continued patience and support during this challenging time. We do understand that it can be frustrating for patients trying to contact the surgery but we are trying our upmost to offer the best service that we can in difficult circumstances therefore we would request that patients contacting the surgery treat staff with kindness and respect

Kind Regards

Catherine Trippier

Practice Manager

Community Pharmacist Consultation Service

We are participating in a new service from 4 April 2022 that will direct patients to the most appropriate healthcare professional when booking an appointment, which may be a local community pharmacist either virtually or at their pharmacy. 

We believe this is a good thing, as your local pharmacist is a highly trained and skilled clinician experienced in treating minor illnesses, and should be quicker.  This will help free up GPs to deal with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We will be listening to patients about their experience of using this service to inform how we can improve things, and so are keen to hear your views.  You will be advised how to give this feedback when you access the Community Pharmacy Service.

Patient Feedback for the Care Quality Commission

Maple surgery has an inspection with the Care Quality Commission (CQC) in June and we would like to invite patients to provide feedback on the surgery. Please click on the link below which will take you to the CQC website and allow you to provide them with information on your experiences as a patient

Give Feedback on Care

CQC Rating

Zero Tolerance Towards Violence

NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence.


Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this Practice.


Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.


Our staff are here to help you. Please treat them with respect.

Coronavirus Updates

Visiting our practice? 

Updated guidance on wearing a  face covering in primary care

The national Infection Prevention Control (IPC) Guidance for primary care settings has been updated as follows:

Patients with respiratory symptoms who are required to attend for emergency treatment should wear a facemask/covering, if tolerated, or offered one on arrival. All other patients are not required to wear a facemask unless this is a personal preference.


Thank you for your continued support


To find the latest news and guidance on Coronavirus, please visit the Government Website by clicking here


Patient choice

All patients should be involved in making decisions with their clinician around their health care. We try to ensure we direct patients to the right clinician the first time. This may mean you don’t always see a GP, you may see or speak to one of our Multi-disciplinary team who can see and treat your condition . If you feel you must see a GP the please discuss this with the reception team when booking.

If you require a referral to a hospital you can choose where you receive treatment , you can read about this below or  by clicking the following link. Your GP will ask you during your consultation where you would like to be seen.


Can I choose where to receive treatment?

The NHS Constitution gives most people living in England the right to choose where to receive treatment.

You have the right to:

  • choose your GP surgery, unless there are reasonable grounds to refuse (for example, you live outside the area that the surgery covers)
  • make choices about your NHS care, and to receive information to support these choices

This also means you can choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant.

So if your GP recommends that you see a specialist, you can choose where and when to see them.

NHS e-Referral Service

The NHS e-Referral Service is an electronic booking service for people living in England.

It allows you to choose from different hospitals and clinics across England (including some private hospitals).

Finding a hospital

If you're unsure about which hospital or clinic to choose, your GP can advise you on what might be the best choice for you.

When choice is limited

There are some exceptions that may limit your choice – for example, not all hospitals are able to treat every condition, and a hospital must meet NHS conditions on standards and costs.

You also can't choose when and what services to use in cases where speed of access to diagnosis and treatment is particularly important, such as:

  • emergency services
  • rapid access chest pain clinics, which are used to diagnosis people with suspected heart problems such an angina, where you must be seen within the 2-week maximum waiting time
  • cancer services, where you must be seen within the 2-week maximum waiting time
  • maternity services
  • mental health services

The following people can't choose where to receive treatment:

  • people held under the Mental Health Act 1983
  • military personnel
  • prisoners (including prisoners on temporary release)


Opening Times

Please select a site

About Us

MKGP Plus Ltd would like to welcome you to Maple Surgery website, here you will find information about our practice, which welcomes residents from Bar Hill and the surrounding villages.

We aim to provide all of our patients with a high quality service; our team is committed to helping you and welcomes feedback because your voice is important to us.

If you would like to know more about MKGP Plus Ltd, please click here to be redirected to our website 

Contact Information