Maple Surgery

Hanover Close, Bar Hill, CB23 8EH

Telephone: 01954 780442

maplesurgery.enquiries@nhs.net

SORRY, WE'RE CURRENTLY CLOSED.

Repeat Prescription Requests Over Christmas and New Year Announcement of New Doctors at Maple Surgery Seasonal Flu Vaccinations 2024 Mental health text line – HEAR 85258 Practice closure afternoon – Wednesday 20th November 2024 Ear Irrigation Appointments Provider of services at Maple Surgery

Appointments

Prescriptions

Test Results

Sick Notes

Register with the Practice

Friends & Family Test

Access to Medical Records

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How to register for SystmOnline

SystmOnline is a great online service which allows you to order repeat prescriptions and view your medical records. The service is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone in 3 simple steps –

  1. Request to register for SystmOnline using this online form below or by asking at reception.
  2. Wait to receive your login details. You do not need to contact reception once you have completed the form. (Our team may contact you to verify your ID before you receive these)
  3. Log on using your username and temporary password to access your online account.

Login

A short help guide can be found here which will hopefully answer any questions you may have – Getting Registered

Request Access via our Website 

Our Online Services, available for patients aged 16 and over, allows you to order repeat prescriptions and view your medical records online. The service is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.

All you need is a Username and Password provided by the surgery. Please complete the online form below and upload photographic proof of identification such as a Passport or Driving Licence AND proof of address such as a utility bill.

Once you have your log-in details, simply log-on to SystemOnline via our website or by clicking here.  You will be asked to change your password to something more memorable once you have logged in.

You can then use our online service, making future repeat prescriptions or appointments much easier and more convenient.

Complete the online Records Access and Understanding safety checklist questionnaire below –

 

We will then process your request and help you get online.

 

Using SystmOnline is easy

But if you’re having any difficulties, there’s a guide for patients which can be found here.

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Register for NHS app

The NHS app allows you to

  • View your GP electronic health record including what your doctor or nurse have written about you
  • Nominate your preferred pharmacy
  • Check your Organ Donation status
  • Set up a linked profile (proxy access)
  • Register with “Be Part of Research”
  • Choose if data from your health records is shared for research and planning purposes

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Further help and guidance can be found on our Getting Started with the NHS APP  page.

 

Access to Medical Records

How do I get a copy of my health records?

The Data Protection Act gives you the right to ask for a copy of the information an organisation holds about you. This right is commonly known as a subject access request (SAR). Requests for medical (health) records
  • A request for information from health records has to be made with the organisation that holds your health records – the data controller. For example, your GP practice, optician or dentist.
  • For hospital health records, contact the records manager or patient services manager at the relevant hospital trust.

GP Health Records for registered individuals

We require an application form to be completed before any information can be released.

This is available to download by clicking here

Once you have complete the form please email to – maplesurgery.enquiries@nhs.net

Completed applications received may take up to 30 days to be processed and the information supplied to you.

Maple Surgery is ICO registered which can be found via this link – HERE

GP Health Records for un-registered or deceased individuals

NHS England is the data controller of GP health records where an individual is currently not registered with a GP or is deceased. These records are held by Primary Care Support England (PCSE) on behalf of NHS England. You can find the application form and details of where to send your request here https://pcse.england.nhs.uk/organisations/public/

 

Third Parties

We use a processor, iGPR Technologies Limited (“iGPR”), to assist us with responding to report requests relating to your patient data, such as subject access requests that you submit to us (or
that someone acting on your behalf submits to us) and report requests that insurers submit to us under the Access to Medical Records Act 1988 in relation to a life insurance policy that you hold or that you are applying for.

iGPR manages the reporting process for us by reviewing and responding to requests in accordance with our instructions and all applicable laws, including UK data protection laws.

The instructions we issue to iGPR include general instructions on responding to requests and specific instructions on issues that will require further consultation with the GP responsible for your care.

Opening Times

  • Monday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Tuesday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Wednesday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Thursday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Friday
    08:00am to 01:00pm
    02:00pm to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Useful Links

NHS Choices
NHS 111
Patient UK
NHS A-Z Conditions
Find Local Services
Live Well
SurgeryWeb

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