Appointments

How to book an Appointment using the new Appointment Booking System

We have introduced a new triage system for all patient GP appointment requests.

This means that instead of calling at 8am to book, all patients will now be asked to complete an online medical triage form. The form will be reviewed by a GP, who will decide the most appropriate next step for your care and ensure you are seen in the right place, at the right time, by the most appropriate professional.

The link to complete the online request form can be found here: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=D81078

Please click on the link to read more: https://maplebarhill.co.uk/new-booking-system-faqs/

Types of Appointments

• For medical emergencies, such as sudden difficulty in breathing, chest, or abdominal pain, please call 999.
• If you need urgent NHS mental health support, Call 111 and select the mental health option for the First Response Service
• For non-urgent free medical advice call NHS 111 which operates 24/7 or visit 111 online
• For coughs, colds, minor illness, and medication queries please contact your local pharmacist for advice. If your own local pharmacist is unable to manage your medication query you can book an appointment with our practice-based pharmacists via reception. (https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy)
• For minor injuries such as broken bones and sprains, please visit Clinic 9 at Addenbrooke’s Hospital, CB2 0QQ.
• For non-medical support, such as day centres, charities, or community groups to reduce loneliness, you can book a conversation with our Social Prescriber via reception.

Non-urgent Medical or Admin Requests

We are now offering patients the opportunity to contact the Practice using SystmConnect for the following:

• Medication requests – including repeat prescriptions
• Request a fit / sick note
• Test Results
• Patient Details Update – including change of address, phone numbers etc.

You do not need to have a SystmOnline account to use this service, but if you log in using your SystmOnline account or NHS login details, it will save you from having to enter some of your personal information.

Cancelling your Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.

Persistent defaulters maybe removed from the list.

To cancel your appointment please call 01954 780442

You can also cancel your appointment online by:

• submitting a message through SystmConnect
• accessing your SystmOnline account
• logging in to your NHS App
• Complete the form below –

Enhanced Access Appointments

Evening and weekend appointments now available

We are part of the Cambridge GP network and therefore we are now offering evening and weekend appointments to deliver enhanced access (EA) service. EA are for any routine or urgent appointments that the patient wishes to have. It is not replacing the Out of Hours/NHS 111 service, but offers appointments at more convenient times. Patients can be seen in any of the six designated sites.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  If you need to cancel or change your appointment please telephone 0330 0130 030.

Our receptionist will also at be able to answer any questions you have about the service.

To find out more please click the link or type into your browser www.openlater.co.uk

Chaperones

We understand that there may be appointments where you feel that you would be more comfortable having someone with you during an examination. You are always welcome to bring a friend or relative to act as a chaperone.

If you need them, we have ensured that members of our team have been fully trained as chaperones, please let the receptionist know at the time of booking if you require a chaperone.

Late Arrivals

Patients are requested to arrive in good time for their designated appointment. If you arrive late please let the reception team know.

Patients who arrive late could face a delay or will be invited to rebook, this is at the discretion of the clinician who your appointment was with.

Thank you for your co-operation

Home Visits

Patients are requested, where possible, to telephone before 10:00 if a home visit is required that day. A clinician will call back to ascertain if a home visit is needed. We would request that, apart from the genuinely housebound, all other patients attend the practice rather than request a home visit.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.