Contact

Please do not use this form to request an appointment, or ask clinical questions. For these requests you will need to ring the surgery on 01954 780442 or complete the online request form which you can find HERE if your matter is related to medication requests, fit notes or test results. We cannot accept prescription requests on this form.

Get Directions – to Maple Surgery – Hanover Close, Bar Hill, Cambridge, Cambridgeshire, CB23 8EH

Disabled Facilities

Disabled patient facilities are also available at this practice.

(Car park space, ramp, toilet etc).

When the Surgery is Closed

When the surgery is closed please call 111 if you need medical attention.

In the event of an emergency please dial 999.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Suggestions & Complaints

Your comments and suggestions are important to us, if you have any suggestions on how we can improve the practice, we would love to hear them.

If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager via email to maplesurgery.enquiries@nhs.net who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.